Fiber laser FAQ

Question: How is CNC Fiber Laser Cutting Machine for Carbon Steel & Stainless Steel guarantee?

Re: a1. CNC Fiber Laser Cutting Machine for Carbon Steel & Stainless Steel warrenty period is 12 months after BL time;
a2.12 hours technical support feedback;
a3. Own machining factory, which can control the spare parts quality at high quality;
a4. Own accessories warehouse and user can enjoy the agent price.

B. Question: How is delivery time?

Re: We can delivery the machines within 15-25 days if we have the machines in stock.
The common machine fabricating time is 5-7 days and CNC machine fabricating time is about 25-45 days.If you have customized
products, the delivery time will be given after confirmation.

C. Question: How is payment?

Re: 50% of amount as deposit and the balance should be paid by T/T or LC at sight before seller delivery the machines to
loading port.

D: Question: What’s the package?

Re: We have 3 layers package. For the outside, we adopt wood craft case. In the middle, the machine is covered by foam, to protect
the machine from shaking. For the inside layer, the machine is covered by thickening plastic bag for waterproof.

E: Question: How can I do if the machine goes wrong?

Re: If confronted with such problems, please contact us asap and do not try fix the machine by yourself or someone else.

Plasma FAQ

Q1 :How about warranty?


A1:2 years quality guaranty, the machine with main parts(excluding the consumables) shall be changed free of charge(some parts will be maintained) when if any problem during the warranty period.

Q2:2 I don’t know which one is suitable for me ?

A2:Please tell me your
1) Max work size:choose most suitable model.
2) Materials and Cutting thickness::choose most suitable power.

Q3:Payment terms?

A3:Alibaba trade assurance/TT/West Union/Payple/LC/Cash and so on.

Q4:Do you have documents for customs clearance?

A4:Yes,we have.At first we will show you and And after shipment we will give you Packing list/Commercial Invoice/Sales contract/Bill of lading for customs clearance.

Q5:I don’t know how to use after i receive Or i have problem during use,how to do?

A5:1) We have operate video,you can learn step by step,and we can let our technician to your side for training.
2) If have any problem during use,you need our technician to judge
The problem elsewhere will be solved by us. We can provide team viewer
/Whatsapp/Email/Phone/Skype with cam till all of your problems finished.We can also provide Door service if you need.

Q6:Delivery time

A6:General configuration:7 days. Customized:7-10 working days.

More Details

If you want to know whether the machine can work on your material, please tell me:

1.What materials do you want to cut?

For it decided the working size of machine.
Once you tell me about this, then I am able to recommend you the most suitable machine and best price for you. Or we can customize one for you.

This is the first time I use this kind of machine, is it easy to operate? 

1. English guide video and instruction book are sent to you free together with the cnc router.
2. Free training course in our factory. Engineers are available to serve overseas but all the expense needs being paid by your side.
3. 24 hours technical support by calling, video and email.

Term of payment ?

30% T/T in advance, 70% T/T before delivery.
After we receive your deposit, we will arrange production, during production period, we shall  report the production quality, product progress to ensure the clients fully control, meanwhile machine pictures and videos will be sent to clients in time, when they make sure everything is ok, transfer the balance and we arrange to delivery machine.

Why Choose Us ?

Buluoer Intelligent has a complete sales and after-sales service outlets in the industry, and set up a special industry service department to provide process analysis and comprehensive laser cutting, plasma flame cutting, automated welding application solutions and non-standard customization for different customers.


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